Claims and Dispute Policy

1. Submitting a Complaint

If you believe an event listing is fraudulent or you experience issues related to access, quality, or refunds, you may file a complaint by emailing us at info@clublypro.com.

2. Event Disputes

Clubly is not the event organizer and does not guarantee event execution. If you did not receive access to an event or experienced problems, please contact the event organizer directly. Clubly can assist in mediating a refund if sufficient evidence is provided.

3. Ticket Issues

• If a ticket is invalid, unused, or duplicated, please provide screenshots and transaction proof.
• In case of technical errors (e.g., not receiving confirmation), contact us within 24 hours of purchase.

4. False Claims and Abuse

Submitting false claims may result in account suspension. We investigate all reports and reserve the right to restrict user access if abuse is detected.

5. Response Time

We aim to respond to complaints within 5 business days. Please include all relevant information in your initial email to avoid delays.

6. Governing Law

All disputes are handled under Swiss law and jurisdiction, in line with our Terms of Service.