Refund Policy

Clubly tickets are non-refundable. We do offer free name changes on tickets so you can transfer them to another guest. To request a name change please reach out to our team via the contact page.

1. Refunds Within 24 Hours

Even within the first 24 hours after purchase, refunds are not available. If you can no longer attend, request a free name change so another guest can use your ticket.

2. Refunds After 24 Hours

After the first 24 hours tickets remain non-refundable. Instead, you can transfer the ticket to a different guest at no extra cost—see section 3 for details.

3. Name Change (Free Transfer)

Name changes are free and let you transfer your ticket to another guest up until the event begins. Share the new attendee details by contacting our support team via the Contact Page.

4. Event Cancellations by the Manager

If the event manager cancels the event, all tickets for that event will be refunded.

5. Contact & Support

Need to change the ticket holder name or have questions? Contact us and we’ll help you right away. Contact Page.

Last updated: October 2025